Frequently Asked Questions – Arackal Jewellery

Welcome to Arackal Jewellery's FAQ section. We understand that choosing the perfect bridal or traditional jewellery is an important decision, and we're here to provide clear answers to help you shop with confidence. Whether you're curious about our AD stone collections, delivery timelines, or how to care for your precious pieces, you'll find the information you need below.

About Our Jewellery

At Arackal Jewellery, we specialize in creating exquisite diamond-finish and AD stone jewellery that captures the grandeur of traditional bridal designs while offering exceptional value. Our collection is thoughtfully curated for brides, wedding guests, and anyone seeking the timeless elegance of traditional Indian jewellery. Each piece is crafted with meticulous attention to detail, ensuring that you receive jewellery worthy of your most cherished celebrations.

What is AD stone jewellery?

AD stone jewellery features American Diamond stones—high-quality synthetic stones that replicate the brilliance and sparkle of natural diamonds. These stones are precision-cut to maximize light reflection, creating a dazzling effect that rivals genuine diamonds at a fraction of the cost.

American Diamond jewellery has become incredibly popular for bridal and traditional occasions because it offers several distinct advantages. The stones provide exceptional brilliance and fire, making them photograph beautifully and catch the light during wedding ceremonies and celebrations. Their affordability allows brides to invest in complete jewellery sets—including necklaces, earrings, maang tikkas, and bangles—without compromising on the visual impact.

For wedding occasions, AD stone jewellery is particularly practical. You can achieve the stunning look of diamond jewellery while maintaining peace of mind about wearing valuable pieces during multiple events and functions. The durability of American Diamond stones also means they withstand the demands of long celebrations while maintaining their sparkle.

Our AD stone jhumka earrings exemplify the brilliant craftsmanship possible with these stones, combining traditional designs with modern finishing techniques.

Do you offer real diamond jewellery?

Arackal Jewellery specializes exclusively in diamond-finish and AD stone jewellery rather than natural diamond pieces. This focused approach allows us to offer exceptional value and accessibility for bridal and traditional occasions.

Our diamond-finish jewellery delivers the stunning visual appeal of diamond jewellery through expertly crafted American Diamond stones set in high-quality metal settings. The result is jewellery that looks magnificent in person and photographs, making it ideal for weddings, engagements, festivals, and special celebrations.

The value proposition of our high-quality imitation jewellery is compelling for modern brides. You can coordinate complete matching sets for multiple wedding events—mehendi, sangeet, reception, and ceremony—each with distinctive styles, while investing a fraction of what natural diamond jewellery would cost. This approach gives you greater flexibility to express your personal style across different occasions without significant financial strain.

Many of our customers appreciate the freedom that comes with wearing beautiful jewellery without constant worry about security or insurance concerns during busy wedding festivities. Our pieces are designed to be enjoyed fully, creating memories without hesitation.

What types of jewellery do you specialize in?

Arackal Jewellery offers a comprehensive range of traditional and bridal jewellery pieces designed to complement your most important celebrations:

Bridal Necklace Sets: Our bridal necklace collections feature elaborate designs including multi-layer statement pieces, traditional temple-style sets, and contemporary fusion designs. Each set typically includes coordinating earrings to create a complete bridal look.

Kundan and Jadau Jewellery: We specialize in kundan necklace sets that honor centuries-old jewelry-making traditions. These pieces feature intricate stone settings surrounded by gold-colored metalwork, creating the rich, regal aesthetic perfect for traditional ceremonies.

Choker Necklaces: Our choker designs range from delicate everyday pieces to elaborate bridal chokers that sit elegantly at the base of the neck, creating a timeless and sophisticated silhouette.

Jhumka Earrings: Traditional jhumka designs in various sizes and styles, from subtle daily-wear pieces to dramatic bridal jhumkas with intricate detailing and movement.

Maang Tikkas: Forehead ornaments that complete the bridal look, available in traditional center-piece designs and contemporary chain styles that drape gracefully along the hair parting.

Bangles: Coordinating bangle sets and bracelet pairs that complement our necklace collections, often featuring matching AD stone work and design motifs.

Pearl Malas: Our pearl mala designs include multi-strand necklaces that bring classic elegance to traditional attire, perfect for sangeet functions and reception events.

Each category is designed with the specific needs of bridal and festive occasions in mind, ensuring you find pieces that enhance your ensemble beautifully.

Orders & Delivery

We've streamlined our ordering and delivery process to ensure your jewellery reaches you promptly and in perfect condition, ready for your special occasions.

What is the delivery time for orders?

For domestic orders within India, we deliver within 3–7 working days from the date of order confirmation. This timeline allows us to carefully quality-check each piece, package it securely, and dispatch it through our trusted courier partners.

Most orders in major metropolitan areas typically arrive within 3–5 working days, while deliveries to smaller cities or remote locations may take the full 7 working days. We process orders promptly, and once your order is confirmed and payment is verified, we begin preparing your jewellery for shipment.

For customers planning for specific events or wedding dates, we recommend placing your order at least 10–14 days in advance. This buffer ensures ample time for delivery and allows you to try on your jewellery, coordinate it with your outfit, and contact us if you have any concerns or questions.

Occasionally, during peak wedding seasons or festival periods, delivery times may be slightly extended due to higher order volumes. We always communicate any expected delays proactively and work diligently to meet your timeline requirements.

Do you ship internationally?

Yes, Arackal Jewellery ships internationally to customers around the world. We understand that many brides and jewellery lovers living abroad seek authentic traditional Indian jewellery for their celebrations, and we're delighted to serve our global customer base.

International shipping timelines vary depending on the destination country and customs processing times. Generally, international orders take between 7–15 working days, though some locations may experience longer delivery times due to local postal systems and customs clearance procedures.

For international customers, we recommend placing orders well in advance of your required date—ideally 3–4 weeks before your event—to accommodate international shipping timelines and any potential customs delays. We package international orders with extra care to ensure your jewellery arrives in pristine condition after its journey.

Customers are responsible for any customs duties, import taxes, or fees imposed by their destination country. These charges vary by location and are not included in our product pricing or shipping costs. We declare all shipments accurately to comply with international shipping regulations.

How can I track my order?

Once your order is confirmed and payment is processed, you'll receive an order confirmation via email containing your order details and estimated delivery timeline. This confirmation serves as your receipt and reference for the transaction.

When your jewellery is dispatched from our facility, we send a shipment notification email that includes tracking information. This tracking number allows you to monitor your package's journey through the courier's online tracking system. You can typically see when your order has been picked up, reached sorting facilities, and is out for delivery.

If you have questions about your order status at any point, our customer support team is available to assist you. You can reach out through our contact channels with your order number, and we'll provide you with current information about your shipment's location and expected delivery date.

We partner with reliable courier services that offer transparent tracking systems, giving you peace of mind as your jewellery makes its way to you. Most courier services also provide SMS updates on delivery day, so you'll know when to expect your package.

Product Care & Quality

Proper care ensures your Arackal Jewellery pieces maintain their brilliance and beauty for years to come, allowing you to treasure them long after your special occasions.

How do I care for my AD stone jewellery?

AD stone jewellery requires thoughtful care to preserve its sparkle and finish. Following these guidelines will help your pieces remain as stunning as the day you received them:

Storage: Store your jewellery in a cool, dry place away from direct sunlight and humidity. Keep pieces in soft cloth pouches or lined jewellery boxes, ideally storing each piece separately to prevent scratching. The boxes we provide with your order are designed for this purpose and make excellent long-term storage solutions.

Cleaning: Clean your AD stone jewellery gently with a soft, dry cloth after each wear to remove oils, makeup, and perspiration. For deeper cleaning when needed, use a slightly damp soft cloth and dry immediately with a clean, dry cloth. Avoid using harsh chemicals, jewelry cleaners meant for genuine diamonds, or ultrasonic cleaners, as these can damage the settings or dull the finish.

Avoiding Water and Chemicals: Remove your jewellery before bathing, swimming, or engaging in household cleaning. Water, especially when combined with soaps or chlorine, can affect the metalwork and potentially loosen stone settings over time. Similarly, perfumes, hairsprays, lotions, and cosmetics contain chemicals that may tarnish the metal or create buildup on the stones.

Wearing Considerations: Put on your jewellery after you've applied makeup, perfume, and hairspray, making it the final touch to your ensemble. This simple habit prevents chemical exposure that can dull the finish. Remove your jewellery before sleeping or exercising to prevent accidental damage.

Maintaining Brilliance: The brilliance of American Diamond stones comes from their clean, faceted surfaces. Periodically inspect your pieces for any buildup in the stone settings, which can reduce sparkle. A soft, dry toothbrush can gently remove buildup from around stone settings, but use a very light touch to avoid loosening the settings.

With proper care, your AD stone jewellery will continue to shine brilliantly through multiple occasions and can even be passed down or repurposed for future celebrations.

What is the quality of your jewellery pieces?

At Arackal Jewellery, quality is fundamental to everything we create. We hold our pieces to exacting standards because we understand they're destined for life's most meaningful moments.

Our quality assurance begins with material selection. We use high-grade American Diamond stones that are precision-cut to maximize brilliance and light refraction. Each stone is selected for clarity and consistent sizing, ensuring uniform sparkle across the piece. The metalwork features durable finishes that resist tarnishing and maintain their luster through extended wear.

Stone setting is a critical aspect of quality. Our craftsmen employ secure setting techniques that hold each AD stone firmly in place while maximizing its visibility and light performance. We inspect every setting to ensure stones are level, properly aligned, and securely anchored. This attention to detail prevents stone loss and maintains the piece's aesthetic integrity over time.

The craftsmanship in our traditional pieces—particularly our kundan and jadau styles—reflects time-honored techniques adapted for modern durability. Intricate metalwork is executed with precision, creating the detailed patterns and motifs that define traditional Indian jewellery. Jhumka earrings feature smooth movement and balanced weight distribution for comfortable wear during long celebrations.

Every piece undergoes quality inspection before packaging. We examine the finish for consistency, test clasps and closures for secure function, and verify that the piece matches our design specifications. Our bridal necklace sets are coordinated to ensure earrings perfectly complement the necklace in design, finish, and stone quality.

Our commitment to quality means you receive jewellery that not only looks magnificent when you first open the box but continues to perform beautifully throughout your wedding events and celebrations. The pieces are designed to withstand the demands of real-world wear while maintaining their bridal-worthy appearance.

Shopping & Support

We've designed our shopping experience to be straightforward and supportive, with policies and services that prioritize your satisfaction.

What payment methods do you accept?

We offer multiple secure payment options to accommodate both domestic and international customers, making your purchase process convenient and protected.

For customers in India, we accept major credit cards, debit cards, net banking, and popular digital payment platforms. Our payment gateway uses industry-standard encryption to protect your financial information during transactions. We also offer UPI payment options for those who prefer India's unified payment interface.

International customers can pay using major international credit cards that are widely accepted for cross-border transactions. Our system processes payments in INR (Indian Rupees), and your card issuer will convert the amount to your local currency at their prevailing exchange rate.

All payment information is processed securely, and we never store complete credit card details on our systems. You'll receive immediate confirmation once your payment is successfully processed, allowing us to begin preparing your order without delay.

If you experience any difficulties with payment processing or have questions about payment options for your specific location, our customer support team can guide you through alternative arrangements.

Do you have a return or exchange policy?

Yes, we maintain a customer-friendly return and exchange policy because your satisfaction is important to us. We want you to feel completely confident in your jewellery purchase.

If you receive a piece that doesn't meet your expectations or doesn't match the description provided on our website, we offer exchanges and returns within a specified timeframe from the date of delivery. The jewellery must be in its original, unworn condition with all original packaging, tags, and accessories intact.

To initiate a return or exchange, contact our customer support team with your order number and details about the concern. We'll guide you through the process and provide instructions for returning the item. Once we receive the returned piece and verify its condition, we'll process your exchange or refund according to our policy terms.

Please note that personalized or custom-modified pieces may have different return conditions, and we'll communicate any such specifics during the ordering process. Jewellery that shows signs of wear, damage, or alteration cannot be accepted for return or exchange.

For the most current and detailed information about return timeframes, conditions, and procedures, we encourage you to review the complete policy information available on our website or contact our support team with specific questions about your situation.

How can I contact customer support?

Our customer support team is dedicated to ensuring you have a smooth, pleasant experience shopping with Arackal Jewellery. We're here to answer questions, provide guidance, and resolve any concerns promptly.

You can reach our customer support through multiple channels. For detailed inquiries about products, orders, or policies, email remains an excellent option as it allows us to provide comprehensive responses and maintain a record of our communication. We typically respond to email inquiries within 24 hours during business days.

For time-sensitive questions—especially regarding urgent delivery needs or order status—phone contact allows for immediate assistance. Our support team can quickly look up your order information and provide real-time updates or solutions.

Many customers also reach out through our website's contact form, which routes your inquiry directly to the appropriate team member based on your question type. This ensures you receive specialized assistance whether you're asking about product specifications, delivery timelines, or care instructions.

Our support hours accommodate the needs of our primarily Indian customer base while also being accessible to international customers across different time zones. We strive to provide responsive, knowledgeable assistance that reflects the same care and attention we put into crafting your jewellery.

Whether you're selecting your first piece, coordinating an entire bridal trousseau, or need guidance on caring for your jewellery after your celebrations, our team brings expertise and genuine interest in ensuring your complete satisfaction.

We understand that purchasing jewellery online—especially for occasions as significant as weddings—requires trust. Our customer support is designed to build that trust through transparent communication, reliable information, and responsive service that puts your needs first.